Questions about your order
Remember to check your spam/junk folder, as the email may have ended up there.
If you still haven’t received it, please reach out to our customer service at hello@anewsleep.com and we will resend it to you.
Your order number can be found at the top of the confirmation email you received after placing your order.
If you haven't received a confirmation email, please reach out to our customer service at hello@anewsleep.com, and we will send your order number to you.
You can reach out to our customer service at hello@anewsleep.com, and we will find a solution together.
That must be a mistake on our part, and we sincerely apologize. Please reach out to our customer service at hello@anewsleep.com, and we will resolve the issue as quickly as possible to ensure you receive all the products you ordered.
Questions about delivery
Yes, we offer free delivery on orders over €70.
As soon as we have created the shipping label, you should receive an email with the track & trace number, expected delivery date, and more. In general, we strive to deliver within 2-4 business days.
We offer delivery with UPS.
We strive to deliver within 2-4 business days.