Was the product not the right path to better sleep for you? You can easily return it and get a refund by following the process below. It can take time to adjust to new sleep products, which is why you have a 30-night sleep guarantee.

Bedding

Sleep with the product for an extra night to be completely sure

Before you return your purchase, we’d like to remind you that you have a 30-night sleep guarantee (see which products are included below). It takes time to adjust to sleep products, and getting used to a weighted blanket can take up to 3-4 weeks. Give it an extra night before deciding – it can make a big difference.

How a return works

  • 1. Securely pack the product

    The product must be securely packed in its original packaging. Please clearly indicate your order number on the package.

  • 2. Return the product using business shipping.

    Return the product to the following address:
    Parcel Feeder A/S
    c/o Anew Sleep ApS
    Midtager 29
    2605 Brøndby

  • 3. Send an email to hello@anewsleep.com

    Once you have dropped off the package, please send an email to hello@anewsleep.com, including your order number and the reason for return.

Practical Information about returns

  • You are responsible for covering the shipping costs associated with a return.

    • It is your responsibility to ensure the package reaches us. We strongly recommend using track & trace and keeping a receipt when dropping off the package at the parcel shop.
    • Note: DAO does not deliver to business addresses, so please choose another courier.
    • The item must be returned in its original packaging - except for pillows, which are vacuum-packed. These should be securely wrapped in an appropriate box.
    • Do not send the package to a parcel shop, as our warehouse staff cannot collect return packages from various parcel locations.
    • We recommend shipping with track & trace and ensuring the package is sent to our warehouse business address, which you can find above.
    • The 30-night sleep guarantee starts from the day you receive or pick up the package.

Everything you need to know about our sleep guarantee

Return

 

Gift Card Instead of a Refund & Free Return Label

If you prefer a gift card that can be used for other products in our store, this is possible. In this case, you can receive a free return label from us. All you need to do is send an email to hello@anewsleep.com, including your order number, reason for return, and confirmation that you wish to receive a gift card instead of a refund.

30-Day Sleep Guarantee

We offer a 30-day sleep guarantee from the date of receipt on the following products:

  • Ella Weighted Blanket
  • Ella Weighted Blanket for Kids
  • Anew Dream Pillow

If you purchased other products than those listed above, you have a 14-day right of withdrawal from the date of receipt. To qualify for a return, the product must be unused.

No Sleep Guarantee Applies to:

  • Duvets/blankets with stains, strong odors (e.g., smoke), hair, or similar. If the duvet has been used to an extent that it cannot be resold as a used product in our outlet, it does not qualify for return. The product must be returned in its original packaging.
  • Covers that have been opened and used. However, if the cover remains unopened, you may return it along with the duvet.
  • Anew Sleep Mask
  • Nasal and Mouth Tape